No. Decor Encore is not a rental platform. It is a marketplace where people can buy and sell event decor. Items listed on Decor Encore are intended for purchase, not temporary rental.

Sellers can list event decor such as centerpieces, table decor, signs, backdrops, arches, faux florals, candles, ceremony decor, lighting, card boxes, display pieces, and other celebration-related items. Listings should be event-focused and accurately described.

Decor Encore is for anyone planning an event, recently finished an event, or looking to give once-loved decor another celebration. Buyers can browse for pieces that fit their vision, and sellers can list decor they are ready to pass on.

Browse the marketplace, open a listing to review the details, message the seller if you have questions, and complete checkout through Decor Encore. After purchase, your order will appear in your account so you can track its status.

Yes. Buyers can message sellers through Decor Encore to ask questions about an item before purchasing. Keeping communication inside Decor Encore helps both sides stay organized and gives support better visibility if help is needed.

Review the photos, description, condition, quantity, size details, pickup or shipping options, and seller notes. If anything is unclear, message the seller before completing checkout.

Yes. You can favorite listings so they are easier to find later. This is helpful when comparing decor options or planning the overall look for your event.

Create an account, add your listing details, upload clear photos, set your price, choose fulfillment options, and publish the listing. Once published, buyers can find your decor in the marketplace and message you with questions.

Yes. That is exactly what Decor Encore was designed for. Instead of letting beautiful decor sit in storage, you can list it for someone else’s upcoming celebration.

A strong listing includes clear photos, an honest condition description, accurate quantity, helpful dimensions if available, pickup or shipping details, and a fair price. The more complete your listing is, the easier it is for buyers to feel confident.

Yes. Sellers can manage listings from their account. If an item is no longer available, you should pause or remove it so buyers do not try to purchase something you can no longer fulfill.

Sellers are responsible for keeping listings accurate, available, and fulfillable. If an item is unavailable, materially different from the listing, or cannot be fulfilled as agreed, Decor Encore may review the order and may issue a full or partial refund to the buyer.

Payments are completed through Decor Encore using secure checkout. This keeps the order tied to the listing, creates a clear purchase record, and helps support review the transaction if an issue comes up. Sellers must complete Stripe payout setup before buyers can purchase their listings. For step-by-step seller payout help, visit Stripe 101 from the payout setup screen.

Seller payouts are handled through Stripe. Timing can depend on the seller’s connected Stripe account, payout eligibility, order status, and Stripe’s processing timeline. If Stripe needs more information or the payout setup is incomplete, seller payouts may be delayed until the required steps are completed. For help with common payout setup issues, visit Stripe 101 from the payout setup screen.

Go to Seller → Payouts, review Quick Help, then continue to Stripe. Most individual sellers should choose Individual as the business type, Retail → Other merchandise as the industry, and use https://decor-encore.com if Stripe asks for a website. For a more detailed walkthrough, open Stripe 101 from the payout setup screen.

Keeping checkout inside Decor Encore helps protect the buyer and seller by maintaining a clear record of the listing, payment, order status, and communication. Off-platform payments can make it harder to confirm what happened if support is needed.

Decor Encore may apply a platform fee to support secure checkout, marketplace tools, order tracking, seller features, and customer support. Any applicable costs should be reviewed during the checkout or seller flow.

Decor Encore reviews refund requests based on the order details, listing accuracy, seller fulfillment, buyer communication, and any support request submitted through the platform. If an order cannot be completed because of a seller issue, item availability problem, or another order-related issue, Decor Encore may issue a full or partial refund to the buyer’s original payment method. Refunds are not automatic for buyer change-of-mind situations, missed pickup arrangements, or issues caused by incomplete communication. These situations are reviewed case by case.

Once Decor Encore issues a refund, it is submitted back to the buyer’s original payment method. The time it takes to appear depends on the buyer’s bank or card issuer and may take a few business days.

Yes. Decor Encore may issue a partial refund when only part of an order is affected, when support approves an adjustment, or when a full refund is not required based on the order details. Partial refunds are reviewed case by case and are tied to the order record.

If a buyer is refunded, the seller payout or transfer connected to that order may be reversed, reduced, delayed, or adjusted by Stripe based on the refund amount and payment structure. For full refunds, the seller payout may be fully reversed. For partial refunds, the seller payout may be reduced based on the refunded amount.

Platform fees may be refunded when Decor Encore determines that a seller, item, fulfillment, or order issue caused the refund. Platform fees are not automatically refunded for buyer-caused issues, buyer change-of-mind situations, missed pickup arrangements, or courtesy adjustments unless Decor Encore approves otherwise.

Messages should stay inside Decor Encore so buyers and sellers have a clear conversation history tied to the listing or order. This helps reduce confusion and gives support better context if help is needed later.

Decor Encore may block certain off-platform contact or payment details to help protect buyers and sellers. Keeping communication and payments on-platform supports safer transactions, clearer records, and a better support experience.

Yes. If something looks inaccurate, suspicious, inappropriate, or outside the spirit of Decor Encore, you can report it so the platform can review it.

Use Decor Encore messaging, complete payment through the platform, review listing details carefully, be honest about item condition, and avoid moving communication or payment outside the platform.

After checkout, your order will appear in your account. You can review the order details, follow status updates, and message the seller if needed.

Sellers choose the fulfillment options available for each listing. Some items may be pickup only, while others may offer shipping. Buyers should review the listing details before purchasing.

If there is an issue with an order, use the order help area from your account. Keeping the order, payment, and messages inside Decor Encore gives support the clearest view of what happened and helps both buyers and sellers resolve issues more confidently.

Decor Encore keeps a timeline of important order updates, such as when an order is placed, accepted, ready for pickup, picked up, completed, canceled, or refunded. This helps both buyers and sellers understand where the order stands.

No. A refund does not automatically relist an item. The listing remains sold unless the seller or Decor Encore determines that the item is still available and appropriate to list again. This helps prevent unavailable, damaged, or disputed items from returning to the marketplace accidentally.

Keeping order communication, support requests, payment records, and fulfillment updates inside Decor Encore gives support the clearest view of what happened if a problem comes up. Off-platform communication or payment can make it harder to review an issue fairly.